FAQs

Ordering and Shipping

How fast will I get my order and how much will it cost?
Answer:
See Shipping and Delivery Information for costs and delivery details.

Personalized Products
Answer:
Some personalized items may ship separately and may require additional processing time. Check the item description for details. No Express, 2-Day or Next Day Delivery available. All products are available nonpersonalized. NOTE: Almost all characters are allowed when personalizing our products. The only exceptions are "foreign" or non-standard English characters - the only foreign characters that are allowed are á é í ñ ó ¡ Ü Ú ¿, all other foreign characters should NOT be used.

Can I place my Internet order over the phone?
Answer:
Yes, but be aware that some online specials are only available with Internet orders. We will offer specials online that are not available through our catalog order department. We regret any inconvenience this may cause. Check our website often for special offers.

Why are the prices online different than those listed in my catalog?
Answer:
The prices shown online are reflective of the most recent catalog we have mailed, which may not be the catalog you have received. To receive any advertised specials from your catalog, please place your order by phone and provide the promotion code shown on the back of your catalog.

Can I ship my order to another address or multiple addresses?
Answer:
Of course! We can send orders to any address you wish within the United States. To designate an address other than your own, simply make your choices in Check Out where you’ll enter the recipient’s address. To ship your order to multiple addresses however, you must place your order by phone at 1-800-848-2848. Please note: you will be charged a fee for each additional “ship to” address, in addition to the standard shipping & handling fee.

Where do you ship? Do you accept international orders?
Answer:
At this time, we only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed. We do not ship internationally and therefore cannot process orders that utilize an international billing address.

Do I have to pay sales tax on my order?
Answer:
As a result of a recent US Supreme Court decision and consequent state law changes, we are now required to collect sales tax in many states, and will begin collecting sales tax in additional states in the near future. Presently, we currently collect sales tax in AL, AZ, AR, CA, CO, CT, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, NE, NV, NJ, NM, NY, NC, ND, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI & WY. Alabama residents: seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010393255.

When will I be charged for my website order?
Answer:
For website orders, payment is processed at the time the order is placed.

Order Status

Is it possible to cancel or change my order once it has been submitted?
Answer:
We want your order to be printed just the way you want it. Please precisely follow directions for ordering personalized items, and proofread your personalization information carefully before submitting your order. Your order automatically begins processing as soon as it's submitted; therefore, we're unable to make changes, corrections, and/or cancellations. No replacements or refunds can be made on orders submitted with incorrect information, though we will gladly reorder items for you. We reserve the right to use discretion in what we print.

As indicated, some products will ship separately from the rest of your order and may require additional delivery time.

Will you provide me with confirmation of my order when it is received?
Answer:
After you enter an email address when placing your order, you will receive an order confirmation via email. After pressing the "Place Your Order" button, a confirmation screen appears, displaying the following message: Thank You for Your Order! If you'd like to receive additional confirmation, complete our Contact Us form.

How can I find out the status of my order?
Answer:
We’ve made tracking your order easy! Our new Track Order feature, conveniently located at the top-right navigation menu of our site, lets you check your order status anytime online without having to be logged in. Information about your order should be available 72 hours after placing your order. At this time, only orders placed on our website are available to track through this feature.

Product

Why can't I find some of your catalog products on your Internet site?
Answer:
Many of the products online are not available in our catalogs, and some of our catalog items are not available online. In most instances, this is due to licensing agreements on certain products. However, if you have a specific product you would like to order, please complete our Contact Us form.

How quickly can I expect to receive an answer to my emailed question?
Answer:
You can expect a response in 24-48 hours unless you have sent your email over the weekend or on a holiday.

How can I request a catalog?
Answer:
To receive our most recent catalog, complete our Request a Catalog form. If you'd like to request a specific catalog, please Contact Us, and we'll be happy to take care of your request.

How can I order a large quantity of your products?
Answer:
If you would like see if your order qualifies, please contact our Customer Assistance Center by completing the Contact Us form.

How do I put my address labels into my plastic label dispenser?
Answer:
Watch our video on how to properly load your address labels - Loading Your Address Label Dispenser

What is your return policy?
Answer:
Please visit our Returns & Exchanges page for more information.

Check Ordering

Can I have my phone number and driver's license printed on my checks?
Answer:
Yes, we can print 5 lines of print with up to 35 characters per line. People often request that their driver's license be printed next to their name, or they will list it on a separate line if they want the expiration date shown too.

Do you work with foreign banks?
Answer:
We only work with USA banks and will not ship to destinations outside of the USA.

Is it OK to use personal checks I don't get from my bank?
Answer:
Our personal checks are guaranteed to process through the entire American banking system. Your bank doesn't make your personal checks; it sends them to check printers like us. When you order your personalized checks directly from us, the manufacturer, you're just eliminating the middleman.

My bank just gave me a new account number. Can I still order checks online?
Answer:
If the new account number is because of a bank merger, ask your bank if the Routing Transit number is also changing. The Routing Transit number is the 9-digit number before the account number on the bottom of your personalized checks. It is easiest to enter a check order online if you have a bank document in front of you--either a temporary check or a MICR specification sheet. Use the routing numbers the bank provides to enter your check order.

How many checks will I receive per box?
Answer:

• Top Tear Checks Singles: 80 checks per box (2 pads of 40 each), 16 deposit slips per box
• Top Tear Checks Duplicates: 80 checks per box (4 pads of 20 each), 16 deposit slips per box
• Side Tear Checks Singles: 80 checks per box (2 pads of 40 each), 16 deposit slips per box
• Side Tear Checks Duplicates: 80 checks per box (4 pads of 20 each), 16 deposit slips per box
• Top Stub Checks: 80 checks per box (2 pads of 40 each), 16 deposit slips per box

What is the difference between single and duplicate personal checks?
Answer:
Duplicate personal checks have a copy under the original that stays in your checkbook for easy recordkeeping. Both check sets include a check register.

What security features are on your personal checks?
Answer:
Our personalized checks are all printed with the "padlock icon" next to the word "Dollars," which directs users to the back of the custom check for a security feature checklist. They have the micro-print signature line, which when magnified is not just a solid signature line; however, it becomes a plain line when copied. Our personal checks also have the security screen on the back of the check - the words "Original Document" are displayed on back of each document if viewed at an angle.

What is the EZShield Check Fraud Protection Program?
Answer:
Help protect yourself against forged signatures, forged endorsements and altered checks. We are proud to offer the EZShield Check Fraud Protection Program to facilitate advancement of funds up to $25,000 within 72 hours for check fraud. Speedy advancement of funds keeps you burden-free while giving your financial institution time to fully investigate and resolve the fraud incident. Additional program information is available on our EZShield Check Fraud Protection Program page.

What is the Texas Signature Service?
Answer:
Optional for Texas residents only: if you select this option, your checks will be mailed UPS with a delivery signature required. This charge is in addition to all other applicable shipping charges.

When can I expect to receive my checks?
Answer:
For personal checks, allow 5 business days for order processing and verification in addition to the below delivery times.
Standard Shipping - allow 5-10 business days for delivery. Orders are shipped via the US Postal Service.
Express Shipping (Rush & Track, 2 Day and Next Day) - see delivery times notated at checkout. All express check orders ship UPS & will be delivered by UPS.

Can my checks be shipped to any address?
Answer:
All check orders must be shipped to the name & address printed on the checks.

Will you ship outside of the USA?
Answer:
We do not ship to Canada or other destinations outside the United States.

Will you start my personalized checks with the number I want, or do I have to start with 1001?
Answer:
You may choose the starting number for your personal checks, but it must be greater than 100.

Why am I charged a processing fee when ordering personal checks by phone?
Answer:
Personal check customers who place their orders by phone will be charged a processing fee. This fee covers the verification of your check information and check order processing.